Jan Marini Skin Research (JMSR) is committed to skincare excellence. If you experience a problem with purchase you may return it within 30 days of purchase. To initiate a return, please contact JM.com Customer Support with your sales order number to be issued a Return Merchandise Authorization (RMA) number. Customer Support is available at (408) 620-3600 Extension: 2005 Monday – Friday between the hours of 8:00am and 5:00pm Pacific Standard Time.
Once a RMA is issued, please mail the following items to Jan Marini Skin Research postmarked within 1 week of RMA issuance. Please include the following items with your return to ensure a refund:
- RMA Number
- Unused portion of product
- All original packaging
- Copy of original invoice
Jan Marini Skin Research will process your return within 10-14 business days and apply a refund to the credit card used to purchase the item. To ensure receipt of the product we recommend tracking shipment. Jan Marini Skin Research is not responsible for return shipping charges or lost items.
If you purchased your product through an authorized JMSR distributor, please return these items to the place of original purchase.
If you receive product damaged in shipment please contact janmarini.com Customer Support within 3 days of receipt to resolve your issue. If you experience a product failure, please contact janmarini.com Customer Support immediately. Keep all damaged items and packaging. The janmarini.com Customer Support team is available Monday – Friday 8:00 AM – 5:00 PM Pacific Standard Time and can be contacted by calling (408) 620-3600 Extension: 2005 or use the Contact Us page.
Make sure you are receiving Authentic Jan Marini Skin Research products! JMSR will only return items purchased directly from janmarini.com. Products purchased through an authorized provider must be returned through the same provider. BEWARE: There are many unauthorized resellers selling potentially counterfeit, damaged, expired and or unsafe products! JMSR will not stand behind any product purchased through an unauthorized reseller. Find authorized JMSR distributors near you.