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CUSTOMER SUPPORT

How may we help you?


ONLINE CUSTOMERS

For questions related to orders placed on janmarini.com (shipment status, product questions, order returns, etc.) please speak with Customer Service at (888) 695-2611

 This website does not offer goods or services to individuals residing in the European Union or elsewhere outside the U.S., nor does Jan Marini Skin Research process or maintain the personal information of such individuals. If you reside in a country within the E.U. or elsewhere outside the U.S., please do not enter your email address, password, or any other personal information here.  Instead, please see the International Section of this website for assistance.  Any information that is mistakenly entered here will be automatically forwarded to the appropriate international distributor for handling, without response or processing by us.

JanMarini.com Return Policy


LICENSED RESELLERS

Approved Jan Marini Skin Research Resellers, please contact Technical Support at (800) 347-2223


PRODUCT USAGE

For questions about the correct way to use Jan Marini Skin Research products, please contact Technical Support at (800) 347-2223


WARRANTY ON PRODUCTS

We warrant and guarantee product quality and will replace any defective product purchased through this site or from authorized resellers, provided the product has not expired and has been used as directed. We will not warrant, guarantee, or replace product purchased from unauthorized resellers or through other unauthorized, illegitimate, or unverifiable channels.


CONTACT US

We can be reached Monday through Friday (except holidays) from 8:00am to 5:00pm Pacific Standard Time at +1(408) 620-3600.

Jan Marini Skin Research, Inc.
5883 Rue Ferrari
San Jose, CA 95138

Send us a message now

We have distributors in several locations throughout the world, who can assist persons located outside of the U.S. If you reside in the European Union or another location outside the U.S., please see the International section of this website for contact information pertaining to the Jan Marini Skin Research distributor in your country or area.