CUSTOMER SUPPORT
How may we help you?
ONLINE CUSTOMERS
For questions related to orders placed on janmarini.com (shipment status, product questions, order returns, etc.) please speak with Customer Support at (408) 620 – 3600 ext. 2005
This website does not offer goods or services to individuals residing in the European Union or elsewhere outside the U.S., nor does Jan Marini Skin Research process or maintain the personal information of such individuals. If you reside in a country within the E.U. or elsewhere outside the U.S., please do not enter your email address, password, or any other personal information here. Instead, please see the International Section of this website for assistance. Any information that is mistakenly entered here will be automatically forwarded to the appropriate international distributor for handling, without response or processing by us.
LICENSED RESELLERS
Approved Jan Marini Skin Research Resellers, please contact us at (408) 620-3600.
PRODUCT USAGE
Please contact our Education Team with questions about how to best use our products and achieve your skin care goals. Call (408) 620 – 3600 ext. 2001 or send us a message now.
WARRANTY ON PRODUCTS
We warrant and guarantee product quality and will replace any defective product purchased through this site or from authorized resellers, provided the product has not expired and has been used as directed. We will not warrant, guarantee, or replace product purchased from unauthorized resellers or through other unauthorized, illegitimate, or unverifiable channels.
CONTACT US
We can be reached Monday through Friday (except holidays) from 8:00am to 5:00pm Pacific Standard Time at +1(408) 620-3600.
5883 Rue Ferrari
San Jose, CA 95138
Send us a message now
We have distributors in several locations throughout the world, who can assist persons located outside of the U.S. If you reside in the European Union or another location outside the U.S., please see the International section of this website for contact information pertaining to the Jan Marini Skin Research distributor in your country or area.