If you have received a shipment from Jan Marini Skin Research which includes damaged or faulty product, you may return the item(s) for a replacement or refund within 30 days of the original shipment date. Please be advised that prior authorization is required for all return items.
Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Jan Marini Skin Research, Inc.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Jan Marini Skin Research, Inc, please make sure to add insurance to your parcels through your preferred mail delivery service. Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Jan Marini Skin Research, Inc. or damaged during shipping. All other shipping fees are nonrefundable.
For authorization to obtain a refund, call 1-888.695.2611. Please allow up to two weeks for the return to be processed, at which time a replacement or refund will be made. If you wish to inquire about your return please call Customer Service at 1-888.695.2611.
Shipping costs are non-refundable.
Ship returned items to:
Jan Marini Skin Research, Inc.
6951 Via del Oro
San Jose, CA 95119